And once again – a typical example of how the service in Thailand has let me down.
Valentines Day for many people would involve a bunch of flowers, going out for a nice meal, good bottle of wine and a bit of hand-holding and romantic walking along the beach.
However, this is more or less what we do most nights – so it’s nothing special.
This year I am in Iraq. I could just ignore it – but as Miss Tim is a female, I should at least send a bunch of flowers.
There are many sites on the Interwebnet which offer the flower delivery service – so I went to one of the main sites.
We’ve all seen these. Nice big website – shows the products, takes the order and then contacts a local supplier to you from their network.
Looking a their ‘Best Seller’ a bunch of Roses, box of chocs, little heart shaped cushion thing and a Teddy. All for $130. Probably only worth in total – $30, but I as I am in Iraq, they have me by the balls.
Now, its always been my belief that Florists are passionate about their job. Arranging flowers is something that people WANT to do. Not something you just end up doing as a job.
Valentines Day must be the one time of year that Florists enjoy and look forward to. A time when they can show off their skills.
So imagine my surprise when Miss Tim sends me a thank-you message with accompanying picture of her delivery which showed a nice bunch of flowers and a box of chocolates STILL IN THE SUPERMARKET PLASTIC BAG!!!
Would it be that difficult to take them out of the bag from the shop they just bought them from? How unprofessional is that? To me, that ruined the ‘luxury gift’ part of the event.
I also noticed – there was no Teddy. Not that Miss Tim has a thing for Teddys, in fact, my thinking was that our cats could drag it around the house instead of my shoes. But still… I paid for it – therefore I want it.
I sent an e-mail to the Company – complaining that I was not impressed with the presentation and noted there was no stuffed toy.
An e-mail reply came back apologising for no Teddy and that one would be delivered. No mention about the presentation and that they would endure that would be addressed (so others don’t receive the same)
They sent an (over-sized) Teddy the next day.
All in all, a poor experience. An event which comes one a year – which should be managed by people who do this for a living – I’d expect a perfect service, which I don’t think is too much to ask. I won’t accept ‘This is Thailand’ – that is not an acceptable excuse.
This is incompetence.
Another company added to my growing list of companies I shall never give business to in the future.